Privacy Policy

Last Updated: September 17, 2025

ASA Floor & Window Cleaning (“ASA,” “we,” “us,” or “our”) operates the website for ASA Floor & Window Cleaning (the “Site”). We are the data controller for personal information collected through the Site.

We respect your privacy and are committed to protecting it. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1) Information We Collect

a) Information you provide directly

• Contact & Quote Forms: name, email, phone, service address/city, preferred service type (e.g., residential or commercial), and any message you submit.

• Billing/Payment: if applicable, limited payment details processed by our payment provider. We do not store full card numbers on our servers.

• Communications: email correspondence, phone call details you share with us.

b) Information collected automatically (Device Information)
When you visit the Site, we may automatically collect: IP address, browser type, time zone, pages viewed, referring/exit pages, and cookie identifiers. We use this to maintain security, prevent abuse, and understand Site performance.

c) Cookies & similar technologies
We use necessary cookies to operate the Site and, if implemented, analytics cookies to improve content and performance. You can control cookies in your browser settings.

2) How We Use Your Information

We use personal information to:

• Provide quotes, schedule services, and deliver customer support.

• Communicate about appointments, promotions (with your consent where required), or important updates.

• Operate, maintain, secure, and improve the Site (including analytics).

• Comply with legal obligations and enforce our agreements.

3) Legal Bases (EEA/UK Visitors)

Where applicable, we rely on: (i) contract (to provide services you request), (ii) legitimate interests (site security, service improvement), and (iii) consent (where required, such as certain marketing/analytics cookies).

4) Sharing Your Information

We share information only as needed to run our business:

• Service Providers: website hosting, analytics, customer communication tools, and payment processors, bound by confidentiality obligations.

• Legal/Compliance: to comply with law, protect rights and safety, or respond to lawful requests.
  We do not sell or “share” your personal information for cross-context behavioral advertising.

5) Data Retention

We retain personal information only as long as necessary for the purposes above, to meet legal obligations, resolve disputes, and enforce agreements. When no longer needed, we securely delete or de-identify it.

6) Your Choices

• Access/Update: you may request access to or correction of your information.

• Marketing: you can opt out of promotional emails at any time by following the unsubscribe instructions.

• Cookies: manage cookies via your browser. If we use analytics/marketing cookies, you can opt out where presented.

7) California Privacy Notice (CPRA)

If you are a California resident, you have the right to:

• Know/Access the categories and specific pieces of personal information we collected.

• Delete personal information, subject to legal exceptions.

• Correct inaccurate personal information.

• Opt-out of sale/sharing of personal information (we do not sell or share).

• Limit use/disclosure of Sensitive Personal Information (we do not use SPI for purposes requiring a “Limit” link).

• Non-discrimination for exercising these rights.

How to exercise your rights: email asafloorcareservices@gmail.com with “California Privacy Request” in the subject. If we implement browser-based opt-out signals (e.g., Global Privacy Control), we will honor them where required.

Categories collected (last 12 months):

• Identifiers (e.g., name, email, phone, IP).

• Commercial/service information (requested services, scheduling).

• Internet activity (Site interactions, cookies).

• Geolocation at city/region level (from IP or service address).
  We disclose these categories to service providers (hosting, analytics, payments) solely for business purposes.

8) Children’s Privacy

Our Site and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child provided us information, contact us to request deletion.

9) Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure.

10) Links to Other Websites

Our Site may link to third-party websites. We are not responsible for their content or privacy practices. Please review their privacy policies.

11) International Visitors

If you access the Site from outside the United States, your information may be processed in the U.S., where data protection laws may differ from those in your jurisdiction.

12) Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the most recent changes. Material changes will be posted on this page.

13) Contact Us

If you have questions, want to make a request, or need more information, contact us:
Email: asafloorcareservices@gmail.com
Business Location: Based in Spring Valley, California | Serving San Diego County
Hours: 7:00 AM – 12:00 Midnight, 7 days a week