Privacy Policy

Last Updated: September 17, 2025

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through:

• Our website

• Contact, quote, or inquiry forms

• Email, phone, or other communications initiated through the Site

It does not apply to information collected offline or through third-party websites not operated by ASA, even if those websites are linked from our Site.

2. Information We Collect

2.1 Information You Provide Voluntarily

We collect personal information that you choose to provide when you interact with us, including but not limited to:

• Full name

• Email address

• Phone number

• Service address or city

• Type of service requested (residential or commercial)

• Details included in messages, notes, or service requests

This information is collected when you submit a contact form, request a quote, schedule a service, or communicate with us by email or phone.

Payment Information

If payment is required, transactions are processed through third-party payment processors. ASA does not store full credit or debit card numbers, bank account details, or other sensitive financial information on its servers.

2.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain technical and usage information, including:

• Internet Protocol (IP) address

• Browser type and version

• Device type and operating system

• Date and time of access

• Pages viewed and navigation paths

• Referring and exit pages

• Approximate geographic location (city or region level only)

This information is used for website functionality, analytics, security, and performance monitoring.

2.3 Cookies and Similar Technologies

Cookies are small text files placed on your device to help websites function properly and efficiently.

We may use:

• Strictly necessary cookies to ensure the Site operates correctly

• Analytics cookies, where applicable, to understand how visitors interact with the Site

You may control or disable cookies through your browser settings. Please note that disabling cookies may limit certain features or functionality of the Site.

3. How We Use Your Information

We use personal information for legitimate business purposes, including to:

• Provide service estimates and quotes

• Schedule, confirm, and perform cleaning services

• Respond to inquiries and customer service requests

• Communicate important information regarding services or appointments

• Improve website functionality, content, and user experience

• Monitor and maintain Site security

• Comply with applicable laws, regulations, and legal obligations

• Enforce our business policies and agreements

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.

4. Legal Basis for Processing (Where Applicable)

Where required by applicable data protection laws, we process personal information based on one or more of the following legal grounds:

• Performance of a contract – to provide services you request

• Legitimate business interests – such as improving services, maintaining security, and operating our business

• Consent – where you have provided consent, such as for certain communications

5. Disclosure and Sharing of Information

ASA does not sell, rent, or trade personal information.

We may disclose personal information only in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us with:

• Website hosting

• Analytics and performance monitoring

• Customer communications

• Payment processing

These providers are authorized to use personal information only as necessary to perform services on our behalf and are required to safeguard it.

5.2 Legal and Compliance Requirements

We may disclose information if required to do so by law or in response to valid legal requests, such as subpoenas or court orders, or when necessary to protect the rights, property, or safety of ASA, our customers, or others.

6. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

• Providing services

• Maintaining business and financial records

• Complying with legal and regulatory obligations

• Resolving disputes

When personal information is no longer required, it is securely deleted, anonymized, or de-identified.

7. Your Rights and Choices

You may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or incomplete information

• Request deletion of personal information, subject to legal limitations

• Opt out of receiving promotional or marketing communications

To exercise these rights, please contact us using the details provided in the Contact section below.

8. California Privacy Notice (CPRA)

If you are a California resident, you have specific rights under the California Privacy Rights Act (CPRA), including the right to:

• Know what categories of personal information we collect and how they are used

• Access specific pieces of personal information

• Request deletion of personal information, subject to legal exceptions

• Request correction of inaccurate personal information

• Opt out of the sale or sharing of personal information (ASA does not sell or share)

• Not be discriminated against for exercising your privacy rights

Categories of Personal Information Collected

Within the past 12 months, we may have collected:

• Identifiers (name, email address, phone number, IP address)

• Commercial information (service requests and scheduling details)

• Internet activity information (Site interactions and cookies)

• General geolocation data (city or regional level)

How to Submit a Request

Email asafloorcareservices@gmail.com with the subject line:
California Privacy Request

We will respond in accordance with applicable law.

9. Children’s Privacy

Our Site and services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that such information has been collected, we will take steps to delete it promptly.

10. Security Measures

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure.

11. Third-Party Websites

Our Site may contain links to third-party websites for your convenience. ASA is not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

12. International Data Transfers

If you access our Site from outside the United States, your information may be transferred to, processed, and stored in the United States. Data protection laws in the United States may differ from those in your jurisdiction.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page, and the “Last Updated” date will reflect the most recent revision. Continued use of the Site after changes are posted constitutes acceptance of the updated policy.

14. Contact Information

If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

Email: asafloorcareservices@gmail.com
Business Location: Spring Valley, California
Service Area: Serving San Diego County
Business Hours: 7:00 AM – 12:00 Midnight, 7 days a week